What is Karo?
Karo is an AI-powered box office agent, built specifically for arts, culture, and heritage organisations. It lives on your website as a chat widget, answering audience questions around the clock — so your team doesn't have to.
Connect Karo to your ticketing system and it can search events, look up bookings, initiate refunds, and deep-link audiences straight to the right point in your booking journey. Give it your venue's FAQs and policies and it becomes a knowledgeable first point of contact, available 24/7.
What Karo can do
- Answer venue questions from your knowledge base — opening times, accessibility, getting here, policies, and anything else you write in.
- Search events and performances — including availability by date, time, price, and accessibility need.
- Look up bookings and display ticket details, QR codes, and seat information after a quick identity check.
- Initiate refunds for venues using LineUp.
- Deep-link audiences to the right moment in the booking journey — straight to the seat plan or the quantity picker for the right performance.
- Hand off to your team when a human is needed, with an email summary and suggested next action.
- Respond in 10+ languages — Karo detects the language the visitor is using and responds in kind.
What Karo isn't
Karo is not a live chat tool — there are no human agents typing responses. If a visitor needs to speak to someone, Karo uses its human handoff feature to forward the conversation to your box office team by email.
Karo doesn't store personal data in the AI model. Everything is processed ephemerally; your visitors' details never leave your infrastructure in a way that trains a third-party model.
Who is it for?
Karo is designed for arts, culture, and heritage venues — theatres, museums, galleries, festivals — that use industry ticketing platforms like Spektrix, LineUp, or Ticketsolve. Organisations without a ticketing integration can also use Karo as a standalone conversational assistant.
Next: How Karo works →