Account setup
When SynapTix sets up your account, you'll receive an invitation email from the dashboard. Here's what to expect.
Your invitation email
The email will come from the SynapTix dashboard and will contain a link to register your account. Click the link and follow the prompts to set your password.
Once registered, you'll be associated with your organisation's team in the dashboard. A team represents your organisation — for example, "Blackpool Grand Theatre".
Logging in
Go to dashboard.heykaro.com and sign in with the email address and password you set during registration.
Your team and your apps
After logging in, you'll see the dashboard for your team. Your team may have one or more apps — each app is a separate Karo instance that can be embedded on a website.
Most organisations start with one app. You can switch between apps using the app switcher at the top of the dashboard.
You can't create new apps yourself. If you need an additional app — for a second venue, a test environment, or a different configuration — contact your SynapTix account manager.
Managing your team
You can invite additional users to your team from Team settings. We recommend keeping admin access to around three people.
There's only one role for client users: admin. Admins can configure all settings, view conversations, and manage team members.
Next: Create your first app →