Skip to main content

Answering venue questions

Karo uses your knowledge base to answer questions about your venue. This is one of its most important capabilities — and the one that requires the most investment from your team to get right.

How it works​

When a visitor asks something like "Is there parking near the venue?" or "What's your accessibility policy?", Karo searches your knowledge base for relevant content and crafts a response. It doesn't read out your text word-for-word — it understands the meaning and answers conversationally.

The more thorough and accurate your knowledge base, the better Karo's answers. Gaps in your knowledge base are gaps in Karo's knowledge.

What Karo can answer with a good knowledge base​

  • Getting here — parking, public transport, drop-off points, cycling
  • Accessibility — step-free access, hearing loops, wheelchair spaces, BSL, relaxed performances, assistance dogs
  • Facilities — bars, cafes, cloakrooms, baby changing, toilets
  • Venue information — seating, layout, restrictions, photography policy
  • Policies — cancellation, late arrival, photography, age restrictions
  • FAQs — anything specific to your venue or season

Uploaded documents​

Karo can also draw from uploaded PDFs, text files, and CSVs in your knowledge base. This is useful for detailed guides (like a full accessibility guide) that are too long to write out in the knowledge base form.

For tips on writing great knowledge base content, see Best practices → Writing a great knowledge base.