Dashboard overview
The Karo dashboard is at dashboard.heykaro.com. This is where you configure and monitor your Karo agent.
Navigation
The left sidebar contains all the main sections:
| Section | What it's for |
|---|---|
| Dashboard | Quick start guide and embed code |
| App settings | Core app configuration |
| Interface settings | Visual and conversational customisation |
| Knowledge base | Your venue's FAQs, policies, and information |
| Spektrix / LineUp / Ticketsolve settings | Ticketing system connection and configuration |
| Refund settings | Refund policy and eligibility configuration (if enabled) |
| Conversations | Full chat history |
| Analytics | Usage charts and trends |
| Tasks | Human handoff requests |
| Sync | Event sync status |
| Team | Members, billing, notifications |
Switching apps
If your team has more than one Karo app, you can switch between them using the app switcher at the top of the sidebar. Each app has its own settings, knowledge base, and conversation history.
Demo link
You can test your Karo configuration without embedding it on your live website. Visit:
https://dashboard.heykaro.com/demo/your-app-id
Replace your-app-id with your app's public ID (visible in the URL when you're in your app's settings). This is a safe way to test changes before they affect real visitors.