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Karo in the real world

Blackpool Grand Theatre — Frank​

Blackpool Grand Theatre launched their Karo agent as Frank — a custom persona that reflects their venue's personality.

Frank runs on the Blackpool Grand website 24/7. Connected to Spektrix, he can search their full event programme, look up customer bookings, display QR codes, and deep-link visitors straight to the seat plan for any performance.

"Seeing Frank come to life has been a proud moment. It already feels like part of our team. It answers people with clarity, handles real tasks and reflects how our visitors think."

Andrew Howard, FCIM — Head of Audiences, Marketing, and Sales, Blackpool Grand Theatre

Chat with Frank at blackpoolgrand.co.uk →

Frank is a good example of Karo's personalisation options. The agent is named, has a distinct tone of voice configured via the agent instructions, and is styled to match the Grand's brand colours. Underneath, it's Karo — but the experience is entirely their own.

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