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Connecting Spektrix

Karo integrates directly with Spektrix to sync your events and handle order lookups. Here's how to set it up.

What you need​

  • Spektrix system name — the unique identifier for your Spektrix instance. Find it in your Spektrix URL: https://system.spektrix.com/your-system-name/website/...
  • API user — a Spektrix API user with appropriate permissions
  • API key — the key for that API user

To create an API user in Spektrix, follow Spektrix's guide on setting up an API user.

Setting up the connection​

  1. In the Karo dashboard, go to Spektrix settings in the sidebar.
  2. Enter your Spektrix system name, API user, and API key.
  3. Set a box office phone number — this is displayed to visitors who need to call you.
  4. Click Save changes.

Once saved, Karo will begin its first event sync in the background. This may take a few minutes depending on how many events you have.

What gets synced​

Karo syncs events and instances (individual performances) from Spektrix, including:

  • Event name and description
  • Performance dates and times
  • Venue / location
  • Availability status and percentage (good, medium, selling fast, last few, sold out)
  • Price information
  • Any custom attributes you've mapped (see Attribute mappings)

Karo does not sync customer data, orders, or financial records. Order lookups happen live at query time.

When a visitor asks about a specific performance, Karo can send them directly to the right point in the booking journey — the seat plan for reserved seating, or the ticket quantity page for unreserved events.

Configure this in the Booking configuration section of Spektrix settings. See Booking configuration.

Next: Booking configuration →