What Karo integrates with
Karo connects to your ticketing system so it can answer questions with live data. Each integration has a different set of capabilities.
Supported ticketing systems
| System | Event search | Order lookup | Refunds |
|---|---|---|---|
| Spektrix | Yes | Yes | In development |
| LineUp | Yes | Yes | Yes |
| Ticketsolve | Yes | No | No |
| Standalone (no integration) | — | — | — |
Spektrix
Karo syncs your events and instances from Spektrix on a background schedule. When a visitor asks about upcoming shows, Karo searches its local copy of your event data and responds instantly. When a visitor wants to look up a booking, Karo queries Spektrix live.
Karo also deep-links directly into the Spektrix booking journey — sending visitors straight to the seat plan or quantity picker for the right performance.
LineUp
The LineUp integration works similarly to Spektrix: events are synced on a schedule, and order lookups happen live. In addition, LineUp is currently the only integration that supports refunds through Karo — the agent can check eligibility and initiate the refund transaction directly.
Ticketsolve
Karo reads events from your Ticketsolve XML feed on a background schedule. Order lookup is not currently supported for Ticketsolve — if a visitor wants to find their booking, Karo will offer to escalate to your box office team instead.
Standalone mode
If your organisation doesn't use one of the above systems, Karo can still act as a conversational assistant using your knowledge base alone. It can answer FAQs, venue questions, and policy queries — it just won't have live event or booking data.
Coming soon
CultureSuite — Karo will connect to CultureSuite's content API, letting it answer questions about productions, venue spaces, and stories from your CultureSuite-managed site.
Tessitura — Tessitura integration is on the roadmap.
MCP and automation
Karo supports token-based MCP (Model Context Protocol) connections, which means it can be wired up to external automation tools like Zapier. This is useful for triggering workflows when a handoff task is created, or for feeding Karo additional context from other systems. Talk to your SynapTix contact if you want to explore this.