Skip to main content

Channel and purchase flow

After connecting your LineUp API key, you can configure which channel and purchase flow Karo uses.

Channel​

A LineUp channel determines how sales are attributed and which rules apply to a transaction. Select the channel that corresponds to your online / web sales.

If you have multiple channels (for example, one for online and one for walk-up box office), choose the online channel. If you're unsure which to use, ask your LineUp account manager.

Purchase flow​

The purchase flow controls the booking journey a visitor enters when they click a booking link from Karo. Select your standard online purchase flow.

Refund-specific settings​

If refunds are enabled for your Karo app, you'll also see:

Refund purchase flow — a separate purchase flow used specifically for refund transactions. This may be the same as your standard flow or a different one depending on your LineUp setup.

Refund mode — how refunds are processed. Options are:

  • Reservation — the refund is submitted for approval and processed by your box office team.
  • Auto-complete — the refund is processed immediately.

Refund channel — the channel used for refund transactions. Can be set to use the same channel as the original booking, or a specific channel.

See Refunds with LineUp → for the full refund configuration guide.

Currency and booking fees​

Set your default currency (GBP, EUR, or USD) and any booking fees you charge per ticket or per order. These are displayed to visitors alongside ticket prices.