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Contacting support

If you've worked through the troubleshooting guides and still have an issue, get in touch with your SynapTix account manager directly.

What to include​

To help us resolve your issue quickly, include:

  • Your app name and the URL of your website
  • A description of the issue — what you expected to happen and what actually happened
  • Steps to reproduce — how to trigger the issue
  • Screenshots or screen recordings if applicable
  • Your browser and device if it's a widget display issue

Book a session​

For onboarding support, knowledge base help, or if you'd like a walk-through of any dashboard feature, book a session with the SynapTix team.

Feedback​

We're in active development. If you have feature requests, ideas, or anything you'd like to see in Karo, let us know — client feedback shapes the roadmap.