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Booking configuration

When a visitor finds a performance they want to book, Karo can send them directly to the right page in your booking system rather than the generic event page. This section explains how to configure that.

Booking URL template​

The booking URL template tells Karo how to construct the deep link for each performance. You can use placeholders that Karo replaces with real values at runtime.

Available placeholders:

PlaceholderReplaced with
{instance_id}The Spektrix instance (performance) ID
{event_id}The Spektrix event ID

Example templates:

For a Spektrix-hosted basket (reserved seating):

https://system.spektrix.com/your-system/website/event-details.aspx?instanceId={instance_id}

For a custom website deep link:

https://yourwebsite.com/events/{event_id}/book?performance={instance_id}

The right template depends on how your Spektrix booking journey is set up. If you're not sure, check with your web developer or SynapTix.

Per-ticket and per-order booking fees​

If your venue charges a booking fee, you can configure it here so Karo displays accurate total pricing to visitors:

  • Per-ticket booking fee — a fee applied to each ticket (e.g. £1.50 per ticket)
  • Per-order booking fee — a flat fee applied to the whole order (e.g. £2.00 per transaction)

Karo adds these to the displayed ticket prices so visitors see the real cost before they click through to book.

Currency​

Set the default currency for price display. Defaults to GBP (£). Available options: GBP, EUR, USD.