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Analytics

The analytics page gives you an overview of how Karo is being used. Go to Analytics in the sidebar and use the date range picker to select the period you want to review.

What's shown​

Summary cards​

  • Total chats — the number of chat sessions started in the selected period
  • Longest conversation — the highest number of messages in a single session
  • Average conversation length — the average number of messages per session

Daily chat trend​

A line chart showing chat volume by day. Look for patterns: peaks around on-sale dates, busy periods after an announcement, quiet periods you might want to act on.

Hourly activity heatmap​

A bar chart showing when chats happen across the hours of the day. This tells you when your audience is most active — useful for understanding whether Karo is handling out-of-hours volume, and for planning any maintenance windows.

What analytics doesn't show (yet)​

Human handoff rate, refund attempt volume, and event search queries are not currently shown in analytics. These are on the roadmap.

In the meantime, reviewing the Conversations page is the best way to understand the quality and content of what Karo is handling.